FAQs

Frequently Asked Questions

Find quick answers about shopping, custom orders, fulfillment, shipping, and exchanges at BFamPrints.

What types of products do you offer?

BFamPrints offers graphic T-shirts, sweatshirts, and themed collections including Black 365, awareness designs, and The Aquarium. Product styles, colors, and sizes vary by design, so check each product page for current options.

Do you offer specialty or custom products?

Yes. We accept requests for personalized apparel, original designs, group orders, event merchandise, and other specialty projects. Tell us what you need through our Request a Quote form, and we’ll review the details with you before production.

How can I purchase your products?

Browse the shop, choose your preferred size and color, add the item to your cart, and complete checkout securely online. For a custom order, start with the Request a Quote form.

How does product customization work?

Submit your idea, requested product, quantity, sizes, deadline, and any artwork you already have. We’ll review the request and follow up about design needs, pricing, and production before your custom order moves forward.

How are orders produced and shipped?

Many items are made to order and may be produced and shipped by our fulfillment partners, Printful or Printify. Because products can come from different facilities, items from the same order may arrive in separate packages.

Do you offer free shipping?

Shipping costs and any available free-shipping promotion are shown during checkout before payment. Charges can vary by product, destination, and fulfillment provider.

How long will my order take to arrive?

Production and delivery times vary by item, destination, and fulfillment provider. The estimate shown at checkout is not a guarantee. You’ll receive tracking information when it becomes available.

Can I exchange or return an item?

Because many products are made to order, return and exchange options depend on the reason for the request and the fulfillment provider’s requirements. Please review our Shipping & Exchanges page before ordering.

What if my item arrives damaged, misprinted, or incorrect?

Please contact us as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging. We’ll review the problem with the fulfillment provider and explain the available resolution.

Can I change or cancel an order?

Contact us immediately. Once an order enters production, changes or cancellation may no longer be possible.

Still need help?

Email contact-us@bfamprints.com or use our Contact Us page. For custom apparel and specialty projects, use Request a Quote.